Resit tidak boleh dikeluarkan atas nama ibu bapa atau penjaga kecuali untuk tujuan pelepasan cukai. Resit pembayaran hanya boleh diberikan kepada penerima rawatan sahaja.

1. Pihak klinik akan menambahkan nama ibu bapa atau penjaga dalam resit atas permintaan.
2. Resit terperinci akan dikeluarkan atas permintaan sahaja.
3. Caj tambahan akan dikenakan untuk permintaan salinan resit.

Receipt can't be issued under the parents' or caretaker;s name unless for tax relief purposes. Payment receipt can only be give to the receipients of treatment.

1. We will remark parents' or guardian's name in the receipt upon request.
2. Detailed or itemized receipt will be issued upon request only.
3. Additional charges will be applied for requesting a copy of the receipt.

Sijil Perubatan (MC) tidak dibenarkan dikeluarkan di kaunter pendaftaran atau dispensari. Pesakit perlu berjumpa dengan doktor untuk mendapatkan MC.

Tempoh maksimum MC adalah 3 hari (dibenarkan sehingga 5 hari untuk kes khas, sebagai contoh jika prosedur besar yang dilakukan di bilik rawatan). Ini bertujuan untuk memendekkan tempoh rawatan susulan dan mengelakkan berlakunya isu perundangan perubatan. MC tidak boleh dikeluarkan atas nama ibu bapa atau penjaga.

Medical Certificate (MC) are not allowed to be given over the counter. Patient are required to meet with the doctor for the MC

Maximum for 3 days (up to 5 days for special occasion, for example if major procedures in the treatment room). This shortens the time for follow-up and reduces medicolegal issues. It can’t be issued under the parents' or caretaker's name.

Slip masa boleh diberikan kepada kedua-dua ibu bapa atau penjaga. Masa: 3 jam bermula daripada masa pendaftaran pesakit

Timeslip can be given to both parents or caretaker. Time: 3 hours starting from the patient registration

Syarat-Syarat yang Layak untuk Pemulangan Wang:

1. Produk rosak atau hampir tamat tempoh dalam tempoh 30 hari akibat kecuaian kakitangan.
2. Kecuaian atau amalan salah kakitangan dalam penyediaan ubat, perkhidmatan atau prosedur kepada pelanggan.
3. Perkhidmatan dan/atau ubat yang dibayar oleh panel, tetapi pesakit diarahkan untuk membayar sendiri.
4. Syarat-syarat yang dibenarkan mengikut undang-undang dan peraturan Malaysia.

Syarat-Syarat yang Tidak Layak untuk Pemulangan Wang

1. Pembatalan tempahan; Sila ambil perhatian bahawa tempahan tidak boleh dipindah milik kepada individu atau pihak lain.
2. Bayaran awal untuk produk atau perkhidmatan tidak akan dipulangkan jika pelanggan membatalkan tempahan selepas pembayaran penuh atau sebahagian dibuat dan/atau prosedur belum selesai, kecuali kes-kes khas dengan kelulusan pengurusan klinikal.
3. Perkhidmatan promosi, seperti baucar, tawaran, dan diskaun yang telah tamat tempoh kerana tidak dituntut oleh pelanggan dalam tempoh yang ditetapkan.
4. Syarat-syarat lain yang tidak dinyatakan sebagai layak untuk pemulangan wang.

Prosedur Pemulangan Wang:

1. Sila maklumkan kepada kakitangan yang bertugas untuk meminta pemulangan wang.
2. Sila isi Borang Permohonan Pemulangan Wang (RRF) di bahagian A sahaja.
3. Kakitangan yang bertugas akan menyemak kelayakan pemulangan wang.
4. Jika layak, pembayaran akan diproses dalam tempoh 7-14 hari bekerja.
5. Resit akan dihantar ke nombor telefon bimbit anda yang berdaftar selepas pemulangan wang berjaya.

Untuk maklumat lanjut, sila hubungi talian khidmat pelanggan kami:

012-4140969 atau 03-90783030

Conditions Applicable for Refund:

1. Damaged or near-expired products within 30 days resulting from staff negligence.
2. Staff malpractice and negligence in dispense medicine, providing services or procedures to customers.
3. Services and/or medicine covered by a panel, but the patient is instructed to pay.
4. Conditions allowable in accordance with Malaysian law and regulations.

Conditions Not Applicable for Refund:

1. Cancellation of bookings; Please note that bookings are not transferable to other individuals or parties.
2. Pre-payment for products or services will not be refunded if customers cancel their bookings after full or partial payment has been made and/or the procedure has not been completed, except for special cases with clinical management approval.
3. Expiration of promotional services, such as vouchers, offers, and discounts, due to being unclaimed by the customers within the designated period.
4. Other conditions not specified as eligible for refund.

Refund Procedure:

1. Please notify staff on duty to request for refund.
2. Kindly fill in the Request Refund Form (RRF) under Claimant section A only.
3. Staff on duty will verify refund eligibility.
4. If eligible, payment will be process within 7-14 working days.
5. Receipt will be sent to your registered mobile number after successful refund.

Please Contact our careline for further information :-

Careline : 012-4140969 or 03-90783030

Bantuan akan diberikan oleh Jabatan Careline. Caj akan dikenakan berdasarkan jenis laporan yang diminta.

Dokumen lengkap dan borang akan diproses oleh Jabatan Careline dalam tempoh 14 hari bekerja tidak termasuk Sabtu dan Ahad, Cuti Umum, dan mengikut giliran permintaan.

Laporan perubatan hanya boleh dikeluarkan selepas borang persetujuan diambil daripada pesakit.

Assistance will be provided by the Careline Department. There will be charges applied based on the type of report.

The complete document and form will be processed by Careline Department within 14 working days excluding Saturday and Sunday, Public Holidays, and on a first-come, first-serve

Medical reports only can be produced after a consent form is taken from the patient.

Kes medico-legal akan diproses dalam masa 3 hari.

Aduan umum akan diproses dalam masa 5 hari.

Medico-legal cases will be processed within 3 days

General complaints will be processed within 5 days

1. Penggunaan Panel
Penggunaan panel tidak boleh dipindah milik. Panel yang didaftarkan atas nama pekerja tidak boleh digunakan oleh tanggungan atau individu lain yang tidak didaftarkan.

2. Pengesahan Pesakit Pesakit perlu membawa kad pengenalan, ID pekerja atau borang rawatan syarikat untuk tujuan pengesahan. Jika pesakit gagal memberikan dokumen pengenalan yang sah, klinik berhak untuk menolak pesakit daripada menggunakan perkhidmatan panel. Ini adalah untuk mengelakkan tuntutan yang tidak dibayar oleh syarikat panel.

3. Pembelian Ubat di Kaunter
Pesakit panel tidak dibenarkan untuk membeli ubat di kaunter. Pesakit dikehendaki berjumpa dengan doktor untuk mengelakkan kesilapan pengubatan dan mematuhi dasar panel. Pesakit panel juga tidak dibenarkan mengambil ubat untuk kegunaan orang lain.

4. Ubat Jangka Panjang
Pesakit panel tidak dibenarkan mengambil ubat jangka panjang melainkan mereka layak untuk itu. Maksimum 2 bulan ubat jangka panjang dibenarkan.

 5. Ubat/Suntikan yang Tidak Dilindungi
Vitamin, suplemen, probiotik, losyen, dan pembersih biasanya tidak dilindungi oleh panel kecuali pesakit layak untuk ubat tersebut. Permintaan untuk barangan ini daripada pesakit adalah tidak dibenarkan. Walau bagaimanapun, preskripsi untuk suplemen ini di bawah cadangan doktor adalah dibenarkan, dan pesakit perlu menanggung kos sendiri.

6. Prosedur yang Tidak Dilindungi
Klinik akan mengesahkan dahulu dengan syarikat panel untuk setiap prosedur sebelum ia dilaksanakan ke atas pesakit. Prosedur yang tidak dilindungi oleh panel mesti dibayar oleh pesakit.

 7. Pemeriksaan Perubatan/Saringan Kesihatan
Pesakit mesti mendapatkan Surat Jaminan (GL) daripada syarikat untuk sebarang saringan kesihatan yang dijadualkan atau rutin. Pesakit bertanggungjawab untuk menanggung kos pemeriksaan perubatan yang tidak dilindungi oleh panel.

1. Use of Panel

The use of the panel is non-transferable. Panels registered under an employee’s name cannot be utilized by dependents or any other individuals if they are not registered.

2. Patient Verification

Patients need to bring identification card, employee ID or company treatment form for verification purposes. If the patient fails to provide any valid identification document, the clinic reserves the right to deny the patient from using the panel services. This is to avoid claims not being paid by panel providers.

3. Over the Counter Medicine

Panel patients are not allowed to take over the counter medicine. Patients must see a doctor to avoid medication errors and comply with panel policy. Panel patients are also not allowed to take medication for use by others.

4. Long Term medication

Panel patients are not allowed to take long-term medication unless they are entitled to it. A maximum of 2 months of long-term medication is permitted.

5. Non covered medication/injections

Vitamins, supplements, probiotics, lotions, and cleansers are typically not covered by the panel unless the patient is entitled to this medication.

Requests for these items from patients are not permitted. However, prescriptions for these supplements under a doctor’s recommendation are allowed, and patients must bear the cost themselves.

6. Non covered procedure

The clinic will double-confirm with the panel provider for every procedure before it is carried out on the patient. Procedures not covered by the panel must be paid by the patient.

7. Medical checkup/Health Screening

The patient must obtain a Guarantee Letter (GL) from the company for any scheduled or routine health screening. The patient is responsible for the cost of medical check-ups not covered by the panel.

• Jika harga ubat atau perkhidmatan yang disampaikan kepada pesakit jauh lebih rendah, pesakit berhak untuk membayar harga terendah yang disebut.
• Polisi ini untuk memastikan keadilan dan ketelusan dalam proses komunikasi kos ubat dan perkhidmatan kepada pesakit.

• If the projected price for medication or services communicated to the patient is significantly lower than it should be, the patient has the right to pay the initially quoted price.
• This policy ensure fairness and transparency in the communication of medication and service costs to patients.

Kejadian penyakit berjangkit perlu dilaporkan untuk mencegah penyebarannya dan mengawal daripada meningkat menjadi wabak yang boleh mengancam nyawa manusia. Pemberitahuan atau laporan wajib kejadian penyakit berjangkit kepada pihak berkuasa adalah disediakan di bawah Akta Pencegahan dan Pengawalan Penyakit Berjangkit 1988. Peraturan Pengawalan Penyakit Berjangkit, yang telah diwartakan pada tahun 1993, juga memerlukan pemberitahuan 26 jenis penyakit berjangkit di bawah undang-undang kesihatan awam tersebut menggunakan Borang Pemberitahuan yang spesifik.

Apakah penalti untuk tidak melaporkan penyakit berjangkit?

Di bawah Seksyen 25 Akta Pencegahan dan Pengawalan Penyakit Berjangkit 1998, kompaun sebanyak RM 1000 boleh dikenakan oleh Ketua Pengarah atau Pegawai Kesihatan atas kesalahan tidak melaporkan kejadian penyakit berjangkit. Seksyen 24 di bawah akta ini juga mengenakan Penalti Umum, dan jika disabitkan, pesalah boleh dihukum penjara tidak lebih daripada 2 tahun atau didenda atau kedua-duanya sekali.

The occurrence of infectious diseases needs to be reported to prevent their spread and control them from escalating into epidemics that could threaten human lives. Notification or mandatory reporting of infectious disease incidents to the authorities is provided for under the Infectious Diseases Prevention and Control Act 1988. The Control of Infectious Diseases Regulations, which were gazetted in 1993, also require the notification of 26 types of infectious diseases under that public health law, using a specific Notification Form.

What are the penalties for not reporting infectious diseases?

Under Section 25 of the Infectious Diseases Prevention and Control Act 1998, a compound of RM 1000 can be imposed by the Director General or Health Officer for the offense of not reporting an infectious disease incident. Section 24 under this act also imposes a General Penalty, and if convicted, the offender can be sentenced to imprisonment for not more than 2 years or a fine or both.

• Istimewa untuk jemaah Haji 2024 / 1446 Hijrah

Syarat-syarat
1. Bakal Haji belum pernah membuat pemeriksaan kesihatan Haji di klinik lain, sekiranya pernah membuat pemeriksaan haji dan tidak lengkap, mohon jemaah memberitahu klinik asal untuk membatalkan pemeriksaan haji dalam sIstem modul pemeriksaan haji di pautan MyVAS ( sistem online pemeriksaan kesihatan)
2. Bawa bersama semua maklumat perubatan beserta rekod yang berkaitan untuk memudahkan urusan petugas kesihatan.
3. Untuk jemaah yang sudah membuat pemeriksaan haji di klinik lain dan memerlukan rujukan Doktor Pakar untuk masalah kesihatan, sila buat temujanji bersama Doktor Pakar sebelum hadir ke Klinik As-Salam.

🛑Klinik TIDAK BOLEH mengubah status kesihatan untuk jemaah yang telah GAGAL pemeriksaan kesihatan di tempat lain.

🛑Setiap keputusan pemeriksaan kesihatan adalah MUKTAMAD, mengikut panduan daripada Tabung Haji dan Kementerian Kesihatan Malaysia.

Semoga urusan kita dipermudahkan Allah dan diberikan rezeki untuk ke Tanah Suci, InsyaAllah.

How can I find a FOMEMA panel doctor?

To find a FOMEMA panel doctor, visit (fomema2u.com.my) and go to the "Doctor Availability" section. Select your desired state and location, such as Selangor and Bangi. Look for the available doctors and their contact information.

Example:

KLINIK AS-SALAM 24 JAM BANDAR BARU BANGI

MOHAMED NEEZAR MAHADZIR BIN ARI (Doctor Code: D5EM000124)

69 & 71, JALAN 7/7C SEKSYEN 7,

BANDAR BARU BANGI

43650 BANGI

SELANGOR

How do I register a foreign worker and employer?

To register a foreign worker and employer, you need to visit (fomema2u.com.my) and complete the online registration process. Please note that foreign worker registration is not available at the FOMEMA headquarters. Visit the website and log in to the registration portal, where you can find options for appeals, service provider management, and support services.

If my worker is not fit during the assessment, can I appeal?

Yes, you can submit an online appeal to FOMEMA. FOMEMA will then determine whether an appeal can be initiated. You may also consult with the doctor who conducted the assessment by scheduling an appointment with them. The contact number for the doctor is 012 6382719 / 013 9969528. For FOMEMA appeal purposes, you can make a booking through KAS Booking online. The doctor in charge of appeals is Dr. Mohamed Neezar Mahadzir Bin Aris. The appeal process will be explained to you.

What preparations do I need for the FOMEMA Medical Checkup?

To prepare for the FOMEMA Medical Checkup, please follow these guidelines:

• Schedule an appointment between 9 am and 6 pm, from Tuesday to Saturday.
• Fast for 8 hours before the examination and ensure that your bladder is full. You may drink plain water and inform the clinic about any medications you are currently taking.
• Bring the FOMEMA Examination Form to the designated Panel Clinic, Laboratory, and X-Ray Center.
• Bring a valid travel passport for identification. Please note that only a copy of the passport is not allowed.

Can I go to a different branch of Klinik As-Salam other than the one in Bangi?

No, you cannot visit any other branch of Klinik As-Salam for FOMEMA purposes. Employers need to go to the Klinik As-Salam registered with FOMEMA as a Panel Clinic, which currently refers to the one in Bangi.

What types of jobs are suitable for FOMEMA?

All types of jobs, including domestic helpers and industrial workers, are eligible for the FOMEMA Medical Checkup.

Apa itu Program Saringan Kesihatan PERKESO (HSP)?

How to choose a correct models?

• Use measuring scale to measure.

Will the penis glans damage in the surgery?

• No, the penis glans will be protected by the glans penis shielding.

Is this product safe for operation?

• Yes, we choose to use high quality medical material to make, ensure no allergic or infection during or after the surgery.

The stitches in skin? Do I need to ask doctor to remove the stitches?

• No, the stitches will fall off automatically after 7 days or more depends the type of skin of patients.

How long can totally recover?.

• Wait for stitches fall off completely, normally need about 15 days.

What ages can use this device to do the surgery?

• We have 9 models, it is suitable for all ages.

After the surgery, why I have edema or hematoncus?

• Did not do well with postoperative dressing, or did not keep the incision dry and clean. size too small. But it is normal.

How can I deal with edema or hematoncus?

• Use of antibiotic ointment can alleviate.

After the surgery, I feel painful, what should I do?

• Zsr Stapler Circumcision device is designed for aesthetic results, slightly painful after the anesthetic effect disappear is normal, if too serious, you need to go back to clinic and ask for doctor’s advice.

What I need to pay attention to after the surgery?

• Follow doctor’s advice, no over-activity, try best to avoid erection, no
alcohol, no seafood, no sexual intercourse.